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A User-Centered Framework for the Design of Usable ATM Interfaces

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dc.citation.epage178
dc.citation.spage163
dc.contributor.authorAguirre, Joel
dc.contributor.authorMoquillaza, Arturo
dc.contributor.authorPaz, Freddy
dc.date.accessioned2019-08-12T20:52:11Z
dc.date.available2019-08-12T20:52:11Z
dc.date.issued2019-07
dc.description.abstractNowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.es_ES
dc.description.peer-reviewRevisado por pareses_ES
dc.formatapplication/pdfes_ES
dc.identifier.doi10.1007/978-3-030-23570-3_13
dc.identifier.isbn978-303023569-7
dc.identifier.issn0302-9743
dc.identifier.journalLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)es_ES
dc.identifier.urihttps://hdl.handle.net/20.500.14005/9106
dc.identifier.urihttp://dx.doi.org/10.1007/978-3-030-23570-3_13
dc.language.isospaes_ES
dc.publisherA User-Centered Framework for the Design of Usable ATM Interfaceses_ES
dc.relation.ispartofLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
dc.rightsinfo:eu-repo/semantics/embargoedAccesses_ES
dc.sourceUniversidad San Ignacio de Loyolaes_ES
dc.sourceRepositorio Institucional - USILes_ES
dc.subjectAutomatic teller machineses_ES
dc.subjectEmbedded systemses_ES
dc.subjectHuman computer interactiones_ES
dc.subjectSoftware designes_ES
dc.subjectUsability engineeringes_ES
dc.subjectUser interfaceses_ES
dc.titleA User-Centered Framework for the Design of Usable ATM Interfaceses_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dspace.entity.typePublication
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