Por favor, use este identificador para citar o enlazar este ítem: http://repositorio.usil.edu.pe/handle/USIL/9109
Título : Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Autor : Chanco, Cristhian
Moquillaza, Arturo
Paz, Freddy
Palabras clave : Automatic teller machines
Heuristic methods
Usability engineering
User centered design
ATM systems
Ease-of-use
Fecha de publicación : jul-2019
Editorial : Springer Verlag
Resumen : ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
URI : http://repositorio.usil.edu.pe/handle/USIL/9109
http://dx.doi.org/10.1007/978-3-030-23535-2_1
ISBN : 978-303023534-5
ISSN : 0302-9743
Aparece en las colecciones: Artículos Académico-científicos

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